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Price
All prices are in SEK (Swedish krona) and include 25% VAT.


Shipping
Shipping inside Sweden is free no matter the size of your order. Worldwide shipping is 49 SEK regardless of your country or the size of your order.


Payment
When purchasing jewelry from Andra Augusti you can choose between five ways of paying:

Credit card – Payment with VISA or MasterCard is free of charge. The payment process is handled by Swedbank Babs and DIBS to ensure a fast, safe payment. Your card details are handled by DIBS, which meets the standards of PCI-DSS (Payment Card Industry Data Security Standard). Andra Augusti does not handle any card details. This guarantees security for you when making the online payment.

PayPal – For customers located outside Sweden we offer PayPal as a payment option. Payment with PayPal is free of charge. You can find more information about PayPal on their website.

Gift Card – When paying with a gift card, enter your gift card code in the message field at checkout and choose “Gift Card” as your payment method. After your purchase the value of the gift card will be manually deducted from the invoice or receipt sent to you. Please note that the gift card discount is deducted after checkout. It will not be visible in the total at checkout. Your receipt or invoice will be sent to you along with your jewelry.

Discount code – When paying with a discount code, enter the code in the message field at checkout and choose “Discount Code” as your payment method. After your purchase the discount will be manually deducted from the invoice or receipt sent to you. Please note that the discount is deducted after checkout. It will not be visible in the total at checkout. Your receipt or invoice will be sent to you along with your jewelry.


Delivery
Your jewelry is usually shipped from Andra Augusti within 1-4 workdays after placing your order. All packages are sent as letters with Posten (the Swedish postal service), and the estimated time of delivery is 2-10 working days depending on local delivery times. You are most welcome to write to us at customer@andraaugusti.se if you have any questions about the delivery. In the unlikely event of your package being lost or damaged during shipping, Andra Augusti will take full responsibility. If you return jewelry, the shipping costs are paid by you and the responsibility for the package arriving at Andra Augusti is yours.


14-day money-back return
When you buy jewelry from Andra Augusti, you can return it within 14 days of purchase for a full refund. This applies only if you return the jewelry in an unused and undamaged condition. When returning your Andra Augusti jewelry, the shipping costs are paid by you and responsibility for the package arriving at Andra Augusti is yours. Please notify Andra Augusti by email if you return any jewelry and please write your name and address and the reason for returning the jewelry on a note enclosed with the jewelry.

1 year warranty
You receive a 1 year warranty on all jewelry bought from Andra Augusti. The warranty is valid if the quality of the jewelry is impaired, i.e. if the jewelry is broken due to production errors. In order to take advantage of the warranty, you must be able to show your receipt. Andra Augusti will repair your jewelry without charge and if it can’t be repaired we will send you a replacement. Any shipping costs will be paid by you. Please notify Andra Augusti by email if you return any jewelry and please write your name and address and the reason for returning the jewelry on a note enclosed with the jewelry.


Complaints
Complaints should be made within a reasonable time after receiving the jewelry. The warranty applies if the jewelry is broken when you receive it or if the wrong jewelry was delivered to you. Normal wear is not compensated since the jewelry is created from recycled porcelain. If your jewelry was defective when shipped from Andra Augusti, we will repair it without charge and if it can’t be repaired or if we sent you the wrong jewelry we will send you a replacement.

Always save the packaging, the jewelry box and the payment confirmation to be able to easily return the jewelry to us. Please notify Andra Augusti by email if you return any jewelry and please write your name and address and the reason for returning the jewelry on a note enclosed with the jewelry. Andra Augusti will pay the return postage in the case of complaints.
 

Refunds
Andra Augusti will refund you if you are not satisfied with your purchase and during the 14-day money-back return period. Please note that we will not refund the cost of return shipping during the 14-day money-back return period or the 1-year warranty period. Andra Augusti will repay the refund to your bank account within 5 workdays after receiving and approving your return.


Gift Cards
Gift cards are used as payment in Andra Augusti’s webshop and cannot be exchanged for cash.If you would like to buy a gift card of another value, just send an email to customer@andraaugusti.se.


Privacy Policy
Andra Augusti will treat all personal information that you provide in accordance with Swedish privacy regulations. When you complete an order at Andra Augusti you consent to your personal data being processed and stored in our database. We guarantee that your information is processed only by Andra Augusti.
 

Reservations
Andra Augusti reserves the right to change prices without prior notice and is not responsible for typos or other errors that are beyond the control of Andra Augusti.
 

Do you have questions?
You are most welcome to write to us at customer@andraaugusti.se if you have any questions.